ServePath is committed to our customers. It is our mission to provide industry-leading Service & Support to our customers consistently and with true dependability, 24 hours a day, 365 days a year via phone, chat, email and our customer portal. After all, our success is your success.
Our Team:
Our Support team of Microsoft, Cisco and RedHat certified Systems Administrators adhere to industry-best standards in providing Service and Support for a wide variety of platforms. All ServePath Support Systems Administrators go through a rigorous 5-week training program at ServePath Academy to develop technical and service skills, providing our customers with an unparalleled Support experience.
Included Support
Free, technical support is always available from Certified, on-site Systems Administrators. Support response times are guaranteed by our Service Level Agreement.
Technical Support can be reached via:
- 24/7 toll-free calls at 1.866.321.7284 Select menu option 2 to connect to Support.
- International customers can call +1-415-869-7000
- Open a new Support case, update existing cases or review your Support case history from the ServePath Customer Portal at http://my.servepath.com.
- Chat online with a Support team member via the chat link in the Customer Portal
Get help from our certified Support team on:
- Operating Systems: Troubleshoot Initial Configurations, Change Hostnames, Add/Edit DNS Zones/Records on ServePath DNS Servers, DNS/WHOIS Migration, Consulting, Configure Additional IP Addresses on NIC
- Control Panels: Troubleshoot Initial Configuration, Change Hostname
- Hardware and Network: All hardware and Network problems are fixed FREE of charge.
- Customer Portal Access Including: Server Security Scanning, Remote Reboot
Extensive Online Support Solutions Section:
Visit our Support Solutions for answers to questions ranging from simple setup to advanced and complex configuration of your server and software. This section includes a massive Knowledge Base with over 1,500 articles (growing daily), 600 Flash Tutorials, and a New Customer Support Center filled with FAQs and Getting Started Guides.
Fee Based Technical Support
- Professional Services: Hands-on System Administration including Configuring DNS, Web Site migration, troubleshooting 3rd party applications, installation of 3rd party SSL Certificates, and more
- Priority Professional Services: Unscheduled professional services projects where work must begin within 20 minutes of a request being made.
- Custom Partitioning: Custom drive partitioning for any hard drives in your system
- OS Reinstall: Hard drive re-images and OS reinstalls for degraded systems
- Apply Security Updates: Security patch management on request
Emergency Technical Support
- Server Down Due to Hardware Issue - FREE
- Changed IP Settings - FREE
- Locked out Because of Misconfigured Firewall - FREE
- Changed Permissions/Ownership on System Files Leading to Unbootable System - Contact Support
- Kernel upgrade leading to unbootable system - Contact Support
- Misc. Non-Hardware based issues leading to unbootable system - Contact Support
- Emergency OS reinstall (hacked, unbootable system) - Contact Support