ServePath's 10,000% Guaranteed®, 100% Uptime Service Level Agreement (SLA) is a first in the web hosting industry. No competing SLA is as detailed or as generous. This unique document is our guarantee that ServePath is your best choice for dedicated server hosting - and the only company with such a strong service level agreement - that we make it publicly available on our web site. In addition, we provide real-time network performance tests to 39 different networks worldwide and other performance evaluation tools.
Most dedicated server companies do not offer any SLA. The number of service issues that we address in our SLA is testimony to the care we put into serving our customers. In addition, our SLA includes a clause that allows you to get out of any contract so that you don't risk unacceptable service. With an industry-leading 10,000% Guarantee™ and 100% Uptime Service Level Agreement, ServePath stands behind our server hosting and managed services - and behind your business.
What exactly does 10,000% Guaranteed® mean?
For every minute ServePath fails to deliver, we will provide you with 100 minutes of service credit.
Our SLA covers the following elements of Service:
- Network Performance
- Hardware Replacement
- Support Response Time
- Domain Name Services
- Power Availability & Performance
- Cooling & Environment
- Server Power Cycling
- Physical Security
- 24 x 365 On-site Engineering